One-to-ones and drop-ins

Guidelines for HSK Academic Skills Service one-to-one appointments

What to Expect:

• One-on-one academic support for general study skills (up to 20 minutes).
• Maximum 3 appointments per student per academic year; exceptions for students with Study Needs Agreements (SNA).
• Possible feedback on up to 2 paragraphs (max 500 words) of an essay, where relevant.
• Support for study skills, including assignment planning, essay structure, referencing, time management, revision, revision tips and study skills.
• Support for learning, but no guarantee of assessment success.

What not to expect:

• Specialised subject expertise or evaluation of content quality.
• Proofreading services, including reference checks (e.g., we will not check for spelling mistakes for incorrect issue numbers for journals).
• Predictions on assessment pass or fail.
• Counselling services / advice; If you require this type of support please look at this link.

Our expectations from you:

• Check your schedule before booking an appointment to ensure that you can attend.
• Be punctual; late arrivals reduce appointment time.
• Ensure you know how to access your appointment in advance; check your university email for information from the SSAS Team – if this has not been received, contact the SSAS team at least 24 working hours in advance.
• Log in using your university account for online appointments.
• Cancellations must be made at least 24 hours in advance. Please note - if you don’t cancel, this counts as a ‘strike’ - after three strikes you will not be able to book any further appointments.
• Appointments are max 20 minutes; when preparing for the appointment make sure you focus on your priorities so that we can help you most effectively within this timeframe.
• If seeking feedback on previous assessments, review feedback and identify one or two areas to focus on during the appointment.
• You are expected to make your own notes during the appointment.